REFUND AND RETURNS POLICY
Thank you for choosing dqhbwnce.com! We are committed to providing you with high-quality clothing and an excellent shopping experience. If you are not satisfied with your purchase, we are happy to provide you with a refund service. Please read the following refund policy carefully.
- Refund Application Conditions
●Items must be refunded within 14 days of purchase.
●Items must be unused, unwashed, and with original tags and packaging.
●Underwear (such as underwear, swimsuits, etc.) and customized items are generally not returnable unless there is a quality problem. - Refund Application Process
●Please submit a refund application through our contact email support@dqhbwnce.com. Provide your order number, purchase date, and reason for the refund.
●We will contact you within 24 hours of receiving your application to confirm the refund. - Return Address
●Once your refund application is approved, we will provide a return address. Please make sure to package the item properly and include your order number and contact information. - Refund Processing Time
●Once we receive the returned item and confirm that it is eligible for a refund, we will process your refund within 3-5 business days. The refund will be returned to your original payment method. - Shipping Costs
●The refund does not include the initial shipping cost, and you are responsible for the return shipping cost unless the item has quality problems or is shipped incorrectly. - Quality Issues
●If the item you received has quality problems or is damaged, please contact our customer service team within 48 hours of receiving the item. We will provide you with the option of a replacement or a full refund.
Thank you for your support and understanding of dqhbwnce.com, we look forward to providing you with better service!